Operations Leader. AI Systems Builder.
An operations leader transforming real-world call center experience into AI-powered operational systems. 17 years in BPO — now channeling that knowledge into tools built for the people who run the floor.
"Success is a system you build in your heart, plan in your mind, and bring into action with your time and effort."
Who I Am
Not a background story - an active transformation arc. Seventeen years in the trenches of BPO operations, ten as an Operations Manager, built a specific kind of intelligence: the ability to see broken systems and rebuild them.
BPO Foundation - 7 years as Supervisor, then 10 as Operations Manager across multi-site, multi-client enterprise environments.
AI Integration - Leading the FORGE Initiative, an internal AI transformation project embedding intelligent tooling into BPO operations.
Jax216 Systems - Independent SaaS brand turning operational knowledge into deployable AI-powered tools for service delivery teams.
CPN Pursuit - Actively pursuing Anthropic Claude Partner Network qualification. Building at the AI frontier with Claude API as the core intelligence layer.
// Identity Stack * Weighted
Developing high-performance teams and leadership pipelines
Operational systems, SLAs, and process optimization at scale
Turning operational pain points into software products
Building AI-first tools grounded in real operational context
Recording and releasing original music as Jeff Pablo
What I Build
AI tools built from the inside out.
AI-powered tools born from real operational problems — not hypothetical use cases. Every product here started with a workflow that was broken, slow, or invisible. Built for the teams, managers, supervisors and frontliners who need systems that actually work.
AI-powered resume screening and validation built for BPO operations hiring. Filters for what actually matters on the floor — not just keywords and formatting.
Request AccessStructured interview and coaching framework powered by AI. Built to standardize leadership assessments and accelerate team development at scale.
Join WaitlistA structured prompt engineering framework for operations professionals. Designed to make AI tools usable without a technical background.
Learn More →Custom AI transformation projects for BPO operations — from workflow analysis to system integration and team enablement.
Inquire →The Ecosystem. More in the pipeline — additional operational tools, frameworks, and SaaS products rooted in real enterprise deployment experience.
Stay UpdatedMusic
Love songs. Upbeat vibes. Built in between builds.
Personal Favorites
Work With Me
Consultation, coaching, and AI transformation engagements. PHP-based pricing model. Let's talk about what you're building or trying to fix.
One-on-one and team coaching for operations leaders. Framework-driven, experience-backed, and built for the real pressures of running a BPO floor.
Request ConsultationEnd-to-end AI integration planning for operations teams. From workflow audit to deployment and team enablement — grounded in real enterprise context.
Request ConsultationEarly access to Jax216 Systems products as they deploy. Resume Validator available now. AI Coach Interviewer coming soon.
Request AccessContact
Whether you're exploring a consulting engagement, requesting tool access, or want to connect — reach out directly. No automation on the other end.